Automation & Digitalization Ops Specialist

Job Description

The Automation and Transformation Specialist is responsible for leading strategic retail automation projects across various channels. This role involves spearheading solution development, providing expert guidance, identifying opportunities for automation, researching, evaluating, and recommending best-in-class automation technologies, and developing comprehensive training plans for store personnel on new automated processes.

Responsibilities

• Lead the strategic projects for retail automation across the channel, including customer touchpoints, inventory management, back-office processes, and beyond.
• Spearhead solution development and implementation.
• Provide expert guidance and serve as a trusted advisor, sharing knowledge and expertise to empower teams and drive successful adoption.
• Identify opportunities for automation across our retail channel.
• Lead the implementation of transformation solutions, ensuring seamless integration with existing systems.
• Develop and conduct comprehensive training plans for store personnel on new automated processes.
• Analyze data and track key performance indicators (KPIs) to measure the effectiveness of post-automation initiatives.
• Partner with cross-functional teams (IT, Operations, Marketing) to ensure alignment and successful execution.
  
  

Requirements

• This position is offered on a 2-year fixed-term contract basis.
• Minimum Bachelor’s degree in Business, Retail Management, or a related field.
• At least 8 years of experience in retail operations, preferably within the telecommunications industry.
• Proven track record in implementing automation solutions within a retail environment.
• Strong knowledge of retail technology trends and emerging automation tools, including AI, chatbots, and self-service kiosks.
• Experience in retail operations and/or strategic planning.
• Exposure to change management, business transformation, or cross-functional collaboration is a strong advantage.
• Familiarity with agile project management methodologies and practices.
• Excellent problem-solving, stakeholder management, and communication skills.
• Results-oriented, adaptable, and able to thrive in a fast-paced, evolving environment.
  
  

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers. Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence. Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference. If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

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CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.