Branch Manager

AFFIN Group


Date: 13 hours ago
City: Shah Alam
Contract type: Full time
Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

JOB PURPOSE
Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize resultsand achieve peak performance levels.

ACCOUNTABILITIES
Financial 1. Drive and achieve overall Branch Sales Target a) Deposit b) Investment c) Loans – ASBF,SMART MONEY & Education loan d) Bancassurance & Banca Takaful product e) Credit Card f) Business referrals 2. Prevention of Fraud and Losses (internal and external). 3. Effectively control the cost as per budget Process 1. Ensure that every staff discharge duties in accordance with:- a) Branch Manual b) BNM Guidelines and Other Regulatory / Statutory Requirement c) Internal control process & procedures. 2. Ensure satisfactory audit rating 3. Ensure audit findings are resolved within specified time frame. 4. Monitor submission of reports within the specified time 5. Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise. 6. Act as Business Compliance Officer (BUCO) Representative. 7. Act as CLO (Complaint Liaison Officer). 8. Act as Branch OSHA coordinator. 9. Ensure compliance on regulatory and non-regulatory requirements by conducting coaching. Customer 1. Ensure efficient customer service level in accordance to SLA 2. Ensure timely reply to customer and CCQ. 3. Ensure to resolve any complaints within SLA 4. Ensure accuracy in service delivery. People 1. Resource management:- a) Annual leave b) Attendance c) Branch meeting. 2. Provide training / briefing on products and identify training needs 3. Recruitment of staff 4. Staff development and coaching 5. Ensure knowledge and understanding of respective KPIs and JD among all staff 6. Performance and productivity tracking at all levels including performing staff appraisals Other Responsibilities 1. To manage and undertake ad-hoc assignments 2. Alternate key holder to Vault & Self Service Terminal. 3. To organize or participate CSR activities within the branch community 4. To ensure cleanliness, safety and security of the bank’s premise and SSL area 5. To perform relief duties as and when required or in the absence of ABM. Learning & Growth 1. To involve and contribute to any special project organise by Head Office 2. Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth. 3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit 4. To identify any potential staff for succession planning.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

GL Accountant

PPG, Shah Alam
3 days ago
As a GL Accountant, you will ensure accurate accounting for all transactions booked in the location's books. You will prepare and reverse accruals to accurately reflect our operational activities.Key Responsibilities:Support the SBU business commercial teamsChallenge the business by delivering insightful analysis of the numbers and scenario modellingResponsible for all reporting for SBU and location as well as the calculations of...

SAP COE Business Analysis Interns

PPG, Shah Alam
6 days ago
SAP COE Business Analysis Interns will be given the opportunity to learn or increase their knowledge of SAP S/4 HANA and related business processes in the functional stream they will be working for (Order To Cash, Procure To Pay, Demand To Replenish and Record To Report (Finance)).On-the-job Activities May Includemonitoring of incoming incidents and other support activities.Analyze reported incidents or...

Customer Service Assistant

The One Gift Gallery Sdn Bhd, Shah Alam
MYR 2,500 - MYR 3,000 per month
1 week ago
Job ResponsibilityRespond promptly and professionally to customer inquiries via phone, email, and in personHandle and resolve customer complaints with empathy and efficiencyMaintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.Follow up on customer interactions and ensure satisfaction.Assist in sales and operational support, including preparation...