Business Analyst

Hi there, we are an international team of chatbot and GenAI experts offering cutting-edge and creative conversational solutions to global brands. We embrace a remote and hybrid work culture, and we value colleagues who are independent, open-minded, and possess highly effective communication skills. A strong sense of ownership and a passion for customer success are essential as we work together to drive innovation and achieve exceptional results for our clients.

Responsibilities

• Develop a deep understanding of our proprietary products and the broader landscape of Meta business messaging platforms
• Stay updated on advancements in GenAI technologies to effectively integrate them into client solutions
• Conduct detailed market research to identify trends, opportunities, and challenges within the industry
• Analyze data to derive actionable insights that inform strategic decision-making processes
• Create clear and persuasive slides that explain complex concepts related to business messaging solutions
• Present findings and recommendations confidently to internal teams as well as external clients
• Collaborate with cross-functional teams including product development and sales to design tailored solutions for clients based on their unique needs

Skills & Requirements

• Strong problem-solving skills
• Excellent command of written and spoken Chinese (Cantonese and Mandarin) and English, Microsoft Office
• Experience, interest, and knowledge in SaaS and SI projects will be an advantage
• Excellent analytical skills with an ability to conduct comprehensive research efficiently
• Strong proficiency in creating professional presentations using tools like PowerPoint or Keynote
• Exceptional communication skills—both written and verbal—with an ability to convey technical information clearly

We are expanding our development team and look forward to many energetic, passionate, and creative minds joining this conversational business journey to capitalize on such an exciting opportunity from Digital 3.0.