Business Analyst (Post-Sales Service)

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

About The Role

We are looking for a Digital Transformation Analyst to bridge the gap between our business teams and IT teams, ensuring smooth integration of solutions that power Lenovo’s global post-sales service operations. In this role, you will drive the design and optimization of entitlement processes, warranty and non-warranty solutions, and install base management across Lenovo products — from PCs and servers to smart devices and mobile products.

You will act as a business partner and solution designer, shaping requirements, ensuring effective implementation, and supporting global projects in CRM and entitlement systems.

Key Responsibilities

• Business–IT Bridge: Work closely with business stakeholders and IT teams to design solutions that support post-sales service operations and entitlement management.
• Global Post-Sales Service: Manage entitlement processes across Lenovo products, ensuring smooth warranty and non-warranty install base solutions within CRM systems.
• Solution Design: Lead requirement gathering, perform business analysis, design system blueprints, and hand over to IT for realization.
• Project Leadership: Drive CRM-related projects, create functional specifications, support testing, and ensure seamless post-production rollout.
• Cross-Functional Collaboration: Partner with teams across functions to identify opportunities for system/process enhancements, regulatory alignment, and service improvements.
• Problem Solving: Provide analytical support to resolve system issues and critical customer complaints with timely, effective solutions.
  
  

Qualifications Requirements

• Bachelor’s degree in ERP, Computer Science, or related field, or equivalent experience.
• 5+ years of relevant working experience in CRM, ERP, or post-sales operations.
• Strong ownership mindset with the ability to drive deliverables across cross-functional teams.
• Proven problem-solving experience in CRM systems, install base management, post-sales processes, and warranty solutions.
• Excellent communication skills in English; proficiency in Chinese is a strong advantage.
• Hands-on experience with SAP CRM (Install Base functionalities) or equivalent systems.
• Prior involvement in digital/business transformation or business analysis projects.
• Working knowledge of service master data lifecycle management (customer, equipment, warranty) is an advantage.
• Familiarity with CRM suites (SAP CRM, Salesforce, or similar), especially master data modules; data processing skills are a plus.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

WD00085894 https://lenovo.avature.net/en_US/careers/JobDetail?jobId=69221

Qualifications Requirements

• Bachelor’s degree in ERP, Computer Science, or related field, or equivalent experience.
• 5+ years of relevant working experience in CRM, ERP, or post-sales operations.
• Strong ownership mindset with the ability to drive deliverables across cross-functional teams.
• Proven problem-solving experience in CRM systems, install base management, post-sales processes, and warranty solutions.
• Excellent communication skills in English; proficiency in Chinese is a strong advantage.
• Hands-on experience with SAP CRM (Install Base functionalities) or equivalent systems.
• Prior involvement in digital/business transformation or business analysis projects.
• Working knowledge of service master data lifecycle management (customer, equipment, warranty) is an advantage.
• Familiarity with CRM suites (SAP CRM, Salesforce, or similar), especially master data modules; data processing skills are a plus.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

WD00085894 https://lenovo.avature.net/en_US/careers/JobDetail?jobId=69221

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.