Business Manager (Kedah)

Responsibility

• Development and implementation of systems and controls to effectively manage the business while achieving sales and profit targets as agreed with the Head of Operations for the restaurants under his/her control.
• Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to company health and safety standards and procedures.
• Ensure Restaurant Management resolves customer complaints in a proper and swift manner.
• Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
• Utilize a communication process to ensure all staff is aware of expectations and performance standards.
• To maintain authorized staffing levels and ensure the staff receives thorough training in the operations and procedures according to the Ops Manual. Identify staff in a clear and timely manner.
• Authorizes labor hours as required to maintain efficient operations and ensure compliance with all legal and regulatory guidelines.
• Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely manner.
• Establish and monitor the security system related to cash, inventory, and assets.
• Ensure a proper level of hygiene, safety and maintenance are consistently present within restaurants.
• Lead the Restaurants Level to give out the best service to the customer in order to achieve the company Guest Trac Target.
• Maintain Store Overall performances like customer service, speed of service, food quality, profitability shift management, cleanliness, repair & maintenance, and team member training. Control and manage 12 Food Safety Critical elements. Ensure score in Restaurant Excellences Visitation (REVs) from NSF.
• Control restaurant food cost, labor, utilities usage, store maintenance cost in order to achieve company EBITDA Target in Profit and Loss Report.
• To carry out any other duties as instructed by superior from time to time.