Business Process Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the Team

As a Business Process Manager, you will report into the Head of CPeO Office with hybrid working in Malaysia. You will lead multiple process improvement projects with direct contact with senior executives in the organization. Participate in the shaping and implementation of an enterprise-wide Lean Sigma Continuous Improvement program. Facilitate quality and change management processes.

Get To Know The Role

• You will identify customer needs and key drivers to meet satisfaction goals while ensuring financial benefits.
• You will map and analyze business processes to streamline operations and boost efficiency, serving as the principal advisor for all departments at Grab.
• You will work with the leadership team to identify areas for improvement, create a comprehensive strategy, and integrate recommendations with existing programs to drive organizational success.
  
  

You will report into the Head, SEO Financials and hybrid working in Malaysia.

Critical Tasks You Will Perform

• You will conduct lean action workout sessions with process stakeholders, facilitating brainstorming sessions to identify gaps and chart out improvement action plans.
• You will conduct process benchmarking exercises.
• You will collect data on multiple metrics to create performance baselines and implement them across the organization, monitor the usage of performance baselines, and identify action plans to improve baselines.
• You will map functional solutions to technical solutions.
• You will create "to-be" process maps and functional designs.
• You will identify the best processes to be mapped with the system to improve team productivity.
• You will perform process data analysis using Six Sigma methodologies.
• You will implement large-scale projects to improve project delivery throughput by enhancing process capability and reducing cycle time.
• You will work directly with internal process owners, Team Leads, and project teams to improve projects within their responsibilities.
  
  

Qualifications

What Skills You Will Need

• You have at least 5 years of experience in project management, working with multiple team members.
• You have project management experience, with PMP certification or Six Sigma Black Belt certification.
• You have exposure to root cause analysis methodologies in a customer service organization or business operations.
• You have a strong experience with driving continuous improvement.
• You have strong skills in process flow documentation and literature. ISO certification will be an advantage.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.