Business Support Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.

Learn about the Danaher Business System which makes everything possible.

The Business Support Analyst is responsible for direct communication with the customer and various departments within the business to support end-to-end order management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Manager and is part of KL ComOps team located in Petaling Jaya and will be an on-site role.

In this role, you will have the opportunity to:

• Manage complex customer queries and demand from order entry to product delivery to attain customer and stakeholder satisfaction within the guidelines. Ensure order compliance with company policy and external and/or legal requirements.
• Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements
• Gain and apply foundational knowledge of compliance and commercial operations
  
  

The essential requirements of the job include:

• Computer literacy and foundational Microsoft Office skills
• Clear verbal and written communication skills in English, organization skills, ability to prioritize, and customer centric mindset
• Ability to manage complex queries, complete data entry and management of order information, customer complaints, and returns and collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements and demand.
  
  

It would be a plus if you also possess previous experience in:

• ERP knowledge with SAP in order management inclusive of handling general order status, expediting orders, managing disputes and complaint.
• Professional diploma/degree, or equivalent years of experience
  
  

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.