Call Centre Executive / Service Desk Analyst

Dataprep Holdings Bhd


Date: 7 hours ago
City: Petaling Jaya
Contract type: Full time

Call Centre Executive / Service Desk Analyst

Petaling Jaya (Selangor) - Section 19

Responsibilities:

  • Handle customers tactfully and courteously.
  • Handle majority customer service enquiries.
  • Coordinate of service delivery to customers.
  • Handle incoming calls and emails from customers and onsite engineers.
  • Liaise with Internal team on part fulfilment.

Job Requirements:

  • Candidate must possess at least a SPM/STPM, Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology or equivalent.
  • Fresh graduate is welcome or at least 1 year of working experience in Call Centre environment.
  • Good Knowledge of PC and printer hardware, software and Operating system.
  • Independent, disciplined & dedicated.
  • Analytical & able to work under pressure in a fast paced environment.
  • Ability to work under minimum supervision.
  • Good verbal & written communication in English and Bahasa Malaysia.
  • Training will be provided.
  • Willing to work on shift.

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