Channel & Partnership Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities

Our payment company is seeking a Channel & Merchant Success Specialist to bolster our team, focusing on supporting our channel partnerships and ensuring merchant success. This role will play a crucial part in driving growth, retention, and satisfaction within our partner and merchant network. We are looking for an individual who is eager and passionate about the payment industry, and ready to contribute to our company's success.

Essential Duties And Responsibilities

Channel Expansion & Product Optimization

• Identify, evaluate, and prioritize potential channel partners that align with the company's strategic objectives and market trends.
• Build and maintain strong relationships with channel partners, including negotiation of commercial & contract terms, fostering ongoing collaboration.
• Collaborate with cross-functional teams to create channel programs and initiatives to drive channel (payment method) engagement and sales growth.
• Monitor and analyze channel performance metrics, identify areas for improvement, and implement corrective actions.
• Assist with creating materials, presentations, and other guidelines to support sales efforts of channels, products/features.
  
  
  

Business Partnership & Account Management

• Nurture and maintain relationships with key partnerships, conduct regular business reviews with partners to assess performance, address issues, and unlock new growth opportunities.
• Foster ongoing collaboration with partners, including negotiation of contract terms, and ensuring partner satisfaction through regular check-ins, and proactively resolving technical/operational/process inefficiencies.
• Coordinate with cross-functional teams to ensure all raised issues or project deliverables are met within specified timelines.
• Educate partners on product and channel trends to enhance their effectiveness in selling our offerings.
  
  
  

Merchant Success & Business Analysis

• Build and implement partner/merchant health performance metrics, collaborate with data team to enhance internal dashboard to ease analysis works.
• Analyze merchant performance metrics/data and identify areas for improvement, offering strategic insights and recommendations for optimizing payment processes and driving revenue growth.
• Collaborate with business team & high-value merchants to understand needs, analyze pain points, and improve company's merchants’ satisfaction and retention.
• Prepare reports on business performance (transaction volume, transaction success rate, merchant activation rates) and actionable recommendations.
• Conduct competitive analysis reports for leadership, highlighting actionable insights for growth and optimization.
  
  
  

Pre-Requisites

• Candidate must be possess at least Diploma/ Advanced/ Higher/ Graduated Diploma in Business / IT / Marketing / Analyst or equivalent.
• Entry-level position; but internship or relevant coursework in Fintech related field is a plus.
• Strong understanding of the payment industry is a plus, including knowledge of payment products and services.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong communication, presentation and interpersonal skills.
• Experience in project management, reporting and cross-functional collaboration.
• Analysis mindset, strategic thinking, and problem-solving skills.
  
  
  

Are you game?