Chargeback Specialist

A chargeback is a financial transaction reversal requested by a customer or cardholder from their credit card company or bank. It typically occurs when a customer disputes a charge on their statement, often due to issues like unauthorized purchases, product not received, or dissatisfaction with a purchase. Chargeback Specialists are responsible for investigating and resolving these disputes while ensuring compliance with card network regulations and guidelines.

Responsibilities:

• Proactively and effectively work disputed transactions via chargeback process to minimize revenue loss by providing representment documents.
• Effectively use all available tools, both internal and external platforms, as it relates to payment providers.
• Perform necessary research and look up transaction details that need to be included with each dispute.
• Ensure accurate and appropriate responses to disputes, resolve issues in accordance with approved policies and procedures.
• Preserve confidentiality of sensitive information

Qualifications:

• Exceptional written and verbal communication skills in English
• Diploma in marketing, Business Administration, Finance, Economics, and any related disciplines.
• 0 - 2 years’ experience in chargebacks / fraud review environment
• Competency in Microsoft applications including Word, Excel, and Outlook
• Basic knowledge of email security and networking

Expectations:

• Highly analytical and self-driven individual who can focus for long periods, work consistently paying attention to the finest details, and spending the workday using a computer platform.
• Excellent judgment; ability to ask smart questions and make quick, impactful decisions on chargebacks.
• Take initiative to research and analyze autonomously to find the most in-depth data/solution and document/communicate

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

Your Authentic Self at Centific

Centific is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Centific is also committed to compliance with all fair employment practices regarding citizenship and immigration status.