Client Relationship, Senior Manager (BPO/ Ops / Trust & Safety background a plus)

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations Centers. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Operations Account Senior Manager

The Operations Account Senior Manager will owns the client relationship for the Operations contract, which covers one or more of the Operations offerings.

He/She will also be responsible for client relationship, Profit and Loss management of the account, quality and risk with the services provided to the client, strategic positioning for growth and people management of the account.

He/She will interfaces with the Client Account Lead (CAL), and appropriate leadership within Service Delivery Operations (SDO). He/She will be responsible for shaping, and driving value transformation for the clients.

The Operations Account Senior Manager will also work as trusted client advisors, bringing together Accenture's expertise and thought leadership to shape solutions, and to solve our clients' most critical business needs. Bring together the right Accenture team to drive profitable sales growth, expand Accenture's footprint, ensure profitable delivery and influence the client's strategy.

Responsibilities:

Bring together the right team

Bring the right people from the growth platforms and operating groups to architect innovative solutions at the client that are tailored to their business needs

Develop and Grow the Client Relationship

Provide single point of contact for the client account leadership and the client for the Operations contract, generating new opportunities through various client contacts

Accountable for client satisfaction, referencibility and successful external audits

Set client expectations in conjunction with the client account leadership and manage the expectations Establish formal routines for delivery account reviews with:

Client Account Leaders

BPO Service Delivery Leads

Commercial Director

Drive profitable sales growth

Drive financial performance for the account (e.g., sales, revenue and profitability) and run account operations (e.g., EACs, billing, collections, etc.)

Develop a robust, long-term pipeline of opportunities to ensure the sustainability of Accenture’s business at the client over time

Shape solutions for our clients

Create opportunities by making the connection between the client’s strategic priorities and the Accenture offerings, solutions, and people to address these priorities

Manage client satisfaction and ensure service delivery expectations are met, in line with client expectations

Lead account planning across the account team

Work as trusted client advisor

Create a solid business network within the client and seek opportunities to create connections outside of the client to further enhance relationships (e.g., client to client, cross industry)

Build and leverage a deep understanding of both the industry and market in which the client operates, as well as an intimate knowledge of the client’s business to influence the client’s business strategies

Qualification:

Rich experience in the Consumer Product and Goods/ Conglomerate/ Communications/ Media industry with in-depth industry expertise including the industry/digital/technology trends

Preferred having at least 10 years working experience in consulting or account management

Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role

Experience of working with C-level executives at the client organization

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.