Client Success Specialist

LOCUS-T


Date: 13 hours ago
City: Petaling Jaya
Contract type: Full time
We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.

#Google Premier Partner

#Meta Business Partners

#TikTok Partner

Let’s Look At Your Roles

  • Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.
  • Responsible in Project Management for Web Development, Landing Page Development, Banner Design.
  • Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).
  • Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.
  • Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company’s products and services.
  • Responsible to work closely with all relevant departments in understanding and communicating effectively on clients’ needs in devising a campaign that meets the client's brief and budget.
  • Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed.
  • Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators.

,

Desired Education & Experience

  • Bachelor’s Degree in Business, Marketing, Administration or any other related field or Diploma with at least 3 years experience in Client Servicing.
  • Added Advantage if work experience in similar industry.
  • Experience in Project Management with great attention to detail.
  • Strong interpersonal skills. Flexible, adaptable and must be able to negotiate and problem-solve.
  • Knowledge of current marketing and advertising trends and best practices.
  • Ability to meet deadlines and an outstanding time management skill.
  • Excellent presentation skills with strong communication and interpersonal skills.
  • Proficient in Microsoft Office applications.
  • Demonstrable business acumen and a deep understanding of business processes.
  • Protects the Organization’s values by keeping information confidential.
  • Good command in English and Bahasa Malaysia. Mandarin is required to handle our Clients.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-locus-t-sdn-bhd-job-client-success-specialist]

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