Commercial Operations Lead , Surgical Vision

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Sales Enablement

Job Sub Function

Sales Operations & Administration

Job Category

People Leader

All Job Posting Locations:

Petaling Jaya, Selangor, Malaysia

Job Description

Commercial Operations Lead – Surgical Vision Malaysia

Reporting to the Country Manager, the primary responsibilities of the Malaysia commercial

operations lead will work closely with local Commercial team and cross-functional teams in SEA

Major Duties & Responsibilities

End-to-end Revenue Recognition

• Consolidate monthly demand at SKU level by liaising with local sales representatives on identifying demand based on actual and forecasted consumption.
• Validate the order to be placed for to-go market sales (TMS) by verifying inventory required against the current inventory stock and only place an order for missing or low quantity SKUs.
• Liaise with the distributor on monthly Purchase Order based on the validation performed and align with market lead for approval.
• Ensure the final shipping is completed post order being raised as well as maintaining Customer Base in SAP system.
  
  

Inventory Management

• Responsible for managing In-Market Sales data from distributors and monitoring inventory level data at warehouse and consignment locations. Provide recommendations based on the insights derived from the sales and inventory data.
• Champion inventory analysis and reporting of Month on Hand (MOH) as key measurement for effective inventory management to SEA leadership team.
• Accountable for identifying any risks or opportunities associated with inventory management and communicate to SEA leadership team on timely basis.
• Accountable for consignment and samples management in accordance with SOP and compliance.
  
  

Data Management and Analysis

• Support market lead with projection and scenario planning of to-go market sales (TMS) as well as in-market sales (IMS), factoring in potential growth in market share during planning cycles (e.g. BP, JU, NU and LRFP).
• Support market lead with TMS and IMS performance monitoring on actuals and forecast, providing variance analysis, and calling out risks and opportunities on monthly basis.
• Accountable for distributor profile management including pricing and ensuring distributor’s KPIs are met in operations and inventory management.
• Continuously secure and evaluate relevant information, identifying key issues, trends, relationships, and cause/effect as they impact the business.
  
  

Other Operations Matters

• Monitor Key Performance Indicators aligned with distributors based on the agreements.
• Monitor and track all products issued for demonstration (not-for-sales) purposes.
• Support the market lead with monthly country sales and operations meetings.
• Seek for opportunities to improve ways of working and identify operational efficiencies.
• Ensure compliance requirements are all met with all operational matters.
• Leverage PowerApp for any business requests on special pricing approval, credit note, fixed asset, no charge goods, consignment setup and emergency consignment.
• Participate in ad hoc key projects per assigned by Commercial Head (e.g. assimilation of new business/products)
  
  

Key Stakeholders

• Local commercial team and cross functional teams (HCC, regulatory affairs and legal) in Malaysia market
• SEA Leadership team and cross functional teams (Finance, Procurement, Tax, etc) under Asia Pacific Surgical Vision organisation.
  
  

Qualifications

• Bachelor degree or equivalent (in Commercial Operations or Commercial Excellence or Finance).
• A minimum of 5+ years of experience in operations or finance.
• Advanced computer literacy (Powerpoint, Excel, etc.)
• Demonstrated ability to influence business partners with fact-based data.
• Strong collaborative, communication, and interpersonal skills.
• Ability to communicate complex matter in a simple term to various stakeholders.
• Ability to define problem statement and propose solutions / recommendations.
• Team player across levels, functions, and reporting lines.
  
  

Additional Information

• Job Field: Commercial Operations
• Location: Malaysia
• Organization: JJSV Manufacturing Sdn Bhd
• Travel: Yes, 10 % of the Time