Commercial Support Specialist

Responsibilities include:

1. Sales Enquiry and Order Processing

• Handle sales and pricing enquiry
• Preparing quotation and tender request in line with company pricing strategies
• Processing orders received through relevant processs and submitting to the distributor
• Monitor order status and ensure timely delivery
• Communicate order confirmations, shipment details, and any changes or delays to customers and the sales team

2. Sales Support

• Provide comprehensive administrative support to the sales force, including preparing sales documents and reports
• Manage the sales team’s schedules, arrange meetings, and handle travel arrangements as needed
• Preparation of information (Sales targets, Targeted calls, etc.) into relevant formats to be uploaded into BI format

3. Record Keeping and Data Management

• Maintain accurate and organized records of all sales orders, sample order form, pricing request, tender documents and related documentation
• Update relevant tracking and tender forms

4. Coordination with Stakeholders (internal and external)

• Liaise with tendering agents , customers and distributor on pricing, quotation, stock status and relevant sales related information
• Tender coordination with sales, regulatory , finance and SFE
• Work closely with the sales and finance team to ensure SF claims compilation and submission according to the claims requirement

Desired Skills, Experience and Requirements:

• Bachelor’s degree/ diploma in related field
• Proven experience in a secretarial or administrative role, preferably with a focus on sales support and order entry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Knowledge in Power BI and/ or Veeva is an added advantage
• Excellent communication skill, both verbal and written
• Strong attention to detail and accuracy, particularly in data entry and document preparation
• Ability to multitask and priotize effectively in fast-paced environment
• Customer-oriented mindset with a focus on delivering high-quality service
• Ability to work independently and as part of a team