Corporate Customer Service Representative

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Job Responsibilities

• Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams.
• Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
• Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
• Work with internal departments to ensure issues are escalated and resolved when necessary.
• Accurately enter customer information, order details, and insurance data into healthcare management systems.
• Maintain clear communication with patients to ensure they are well-informed about available services.
• Stay informed about changes in healthcare policies, insurance protocols, and billing practices
  
  

Job Requirement

• Minimum Diploma qualification, preferably in customer service management or relevant subject.
• Have interest in service and hospitality.
• Have a can do and willing to learn attitude.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• High attention to detail and accuracy, especially in data entry.
• Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam.
• Fresh Graduate - are encourage to apply.
  
  

Min. Education: Diploma

Spoken Language: Malay, English

Written Language: Malay, English