COTS Engineer

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Position Overview

We are seeking an experienced Enterprise Software Operations Specialist to manage, optimize, and troubleshoot our core business systems (e.g., BlueYonder, Talend, WSO2, Citrix, Microsoft Dynamics). You will ensure high availability, security, and stability of critical business systems while driving the development of automated operations frameworks to support the company’s digital transformation strategy.

Key Responsibilities

• System Operations Monitoring
• Manage daily operations, health checks, and performance monitoring of enterprise software (SAP/Oracle/CRM), ensuring 24/7 system stability.
• Establish and enhance monitoring systems for automated fault alerts and rapid incident response.
• Troubleshooting Optimization
• Lead root cause analysis for complex system failures; implement solutions and improvements.
• Optimize database (Oracle/SQL Server/HANA/MongoDB/etc.) and middleware performance to boost system throughput.
• Change Release Management
• Govern production change/release processes with rollback strategies to ensure zero-error deployments.
• Coordinate with dev/test teams for patch installations, version upgrades, and system scaling.
• Security Compliance
• Implement system hardening strategies; conduct vulnerability scans and penetration test remediation.
• Ensure compliance with regulations (GDPR/MLPS Level 2, etc.).
• Automation Documentation
• Develop automation scripts (Shell/Python/Ansible) for routine operations.
• Maintain operations manuals, disaster recovery plans, and technical documentation.
• Disaster Recovery High Availability
• Design/execute disaster recovery drills; ensure RPO/RTO targets; lead DR environment setup.
  
  

Qualifications

Mandatory Requirements

• Education: Bachelor’s degree or higher in Computer Science, IT, or related fields.
• Experience:
• 2+ years in enterprise software (SAP/Oracle EBS/MS Dynamics) operations.
• Good at managing/tuning at least one major database (Oracle/DB2/SQL Server).
• Proficiency in Linux/Windows Server OS and middleware (WebLogic/Tomcat).
• Technical Skills:
• Hands-on experience with automation tools (Ansible/Jenkins/GitLab CI).
• Proficient in monitoring tools (Zabbix/Nagios/Prometheus).
• Scripting skills (Shell/Python/Perl).
• Soft Skills:
• Exceptional troubleshooting and stress management; ability to lead P1 incident response.
• Strong cross-team collaboration to resolve complex issues.
  
  

Preferred Qualifications

• Fluent Mandarin Speaking
• Experience with cloud-based deployments (AWS/Azure/GCP) of enterprise software.
• Certifications: SAP Basis/Oracle DBA/ITIL.
• Containerization (Docker/K8s) or IaC (Terraform) experience.
  
  

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.