Credit Administration Executive (Fresh/Junior)- Mandarin Speaking

Responsibilities:

1. Create new loan accounts in the system and ensure all relevant details are promptly and accurately recorded to facilitate direct debit payments.
2. Verify sales-related payments and generate official receipts for any installment payments manual made by customers through online banking and customer portal.
3. Update and maintain customer's latest payment information such as changes to payment cards or payment methods.
4. Review and verify direct debit data before submission to the bank for monthly recurring payments.
5. Prepare memos for higher authority approval and post transactions in the system based on customer requests, including refunds, loan restructures, reinstatements of sales, and terminations, while ensuring timely follow-up and action.
6. Follow up closely with customers in cases of bounced cheques or expired payment cards.
7. Issue default notices via mail and SMS or contacting through phone to inform customers of their default status and declined direct debit payments.
8. Manage incoming customer calls regarding declined direct debit payments or other payment-related inquiries, offering assistance and resolving issues as necessary.
9. Perform various administrative duties within the department to ensure smooth operations, including scanning, filing, meeting minutes taking, coordinating meetings, and documentation management.
10. Assists in any other special/ad-hoc assignment or task assigned by superior from time to time and ensures the ability to meet predetermined deadlines.

Requirements:

• Fresh graduates are welcome to apply for this position.
• Minimum 1 year of relevant working experience in the administrative or customer service field.
• Must be able to communicate and write in English and Mandarin.
• Computer literate with good interpersonal skills.
• Self-motivated and able to communicate well with people of all levels.
• Possess strong interpersonal, problem-solving, and analytical skills.
• Result oriented with good communication and good negotiation skill.
• A team player.