CRM & Data Analyst

• Function as the CRM champion in the lead generation to order process.
• Interpret CRM data and provide key takeaways and action needed from those insights to CRM stakeholders through monthly and quarterly reviews.
• Drive and lead internal CRM projects such as CRM for retail channel and CRM account journey.
• Deliver effective CRM, QMIS, NCR/RCA systems end user training and follow up to ensure end users are well trained and are able to efficiently utilize the tools.
• Drive internal process alignment and monthly pipeline management / analysis via CRM.
• Harvest data from various data sources such as CRM, BCI Asia, IMA Asia and ASSA ABLOY Openings Studio and integrate to perform seamless analysis.
• Analyse and interpret complex datasets using advanced statistical techniques, create insightful visualizations to communicate findings, develop and implement predictive models to forecast trends, collaborate with cross-functional teams to address their data needs, and continuously enhance data analysis processes through industry best practices and innovative methodologies.
• Support end user inquiries and CRM support tickets from the internal users.
• Set up and conduct internal forums to drive and spread CRM best practices.
• Filter and "clean" data by reviewing reports, dashboards, and performance indicators to locate and correct data quality issues.
• Manage and develop the QMIS SharePoint and NCR/RCA product quality system.
• Prepare monthly product quality reports to related stakeholders.
• Prepare monthly CRM retail engagement reports to related stakeholders.
• Prepare quarterly market economics reports to all the General Managers.
  
  

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.