Technical Support Representative - Korean

About Accenture 

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

THE WORK: Join our dynamic team and be part of shaping the future! You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference and grow with us.

Drive incident and outage management, investigation, and restoration

Monitor systems and trends to enhance performance and prevent incidents

Track and facilitate acceptance of changes to production environments

Operate information technology production services according to management protocols and SLAs

HERE'S WHAT YOU WILL NEED:

Master proficiency in Incident Management

Master proficiency in Service Management Framework Design and Implementation

It is advantageous to have prior experience in relevant related skills

Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

Master Configuration & Release Management

Master Program Project Management

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.