CRM Technical Lead

As a CRM Technical Lead, you will be familiar Dynamics CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)

Demonstrate technical knowledge to design and implement CRM solutions

Research customer issues that may be non-standard in order to offer solutions

Support design of conceptual architecture and technical solutions

Ensure project quality meets standards through critical metric identification and testing plan

Identify process gaps and work cross-functionally to formulate improvement plans

Travel as needed

Key Role Skill & Capability Requirements:

Mandatory Skills

Strong understanding of Microsoft Dynamics 365 CRM

Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems

Develop Complex Plugins and Custom Workflows

Develop web application, web API, console application, window services to integrate with D365 CRM

Strong knowledge in SQL

Experience in supporting and developing Enterprise level CRM implementations

Good understanding of design concepts and best practices

Should have exposure in preparing Technical Design Documentations

Good to Have

Experience in developing and supporting SSIS Packages.

Hands-on experience in Microsoft Dynamics 365 CRM On-Premise

Experience in working with Jenkins, Bitbucket or another DevOps tools

Experience in documentation including the source codes, technical specification, and unit test result

Support SIT, UAT, and production and fix the defect within the agreed SLA

Domain knowledge in Customer Service and Banking industry

Develop and Maintain Unit Test for Server-side components

Develop reports or dashboards using PowerBI and integrate with D365 will be an added advantage

Non-technical skills may include:

Client management skills and the ability to work with customers to develop and manage an action plan

Some consulting experience working with external clients

Experience working with global/offshore teams

Superb communication skills

Preferred Years of Work Experience:

At least 9 years of Microsoft Dynamics 365 CRM Online/On-Premise

At least 9 years of experience in C# development, JavaScript, SQL and other web base technology and tools

At least 4 years of experience in Leading and Managing Team