Customer Care Executive

IQI Holdings Sdn Bhd


Date: 1 week ago
City: Kuala Lumpur
Contract type: Full time

Start an exciting career with IQI! We’re on the lookout for a dedicated Customer Care Executive to join our vibrant team. If you’re passionate about driving projects to success and excel in a collaborative environment, this is your opportunity to make a significant impact!

Working Location

Medan Klang Lama 28

Lot 8G, Medan 28, Jln Klang Lama, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.

Job Description

  • This role is giving supports to property negotiators including answering their enquiries across the globe. The ideal candidate will be passionate to provide highest level of service and resolving issues whether through correspondence / software phone or company platforms.
  • To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues (i.e answering technical issue in our company phone apps – Atlas).
  • To educate the apps users on how to use new features or add on programs.
  • To identify and provide feedback from customers to support team for continuous improvement.
  • To summarize all FAQ and do documentation for further improvement.
  • To update reported issues and work closely with IT department technical support team to assure quality client customer service.

Job Requirement

  • Diploma or degree in any discipline
  • Energetic and self-motivated
  • Team player
  • Good communication skills, outspoken
  • Ability to organize daily workload by priorities.
  • Must be able to handle fast-paced working environment.
  • Internet savvy and basic knowledge in Microsoft Office
  • Can work on shift management

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