Customer Care Officer

Ogawa World Bhd (OGAWA)


Date: 13 hours ago
City: Shah Alam
Contract type: Full time
Job Responsibility

  • Responsible in handling all customer enquiries and request from various platforms promptly and professionally.
  • To update and maintain customer interaction in the database.
  • Ensuring that all enquiries / cases are replied and recorded within the stipulated time.
  • To assist in resolving customer complaints tactfully
  • To maintain amicable working relationship with business partner and customers
  • Prepare of monthly reports and documentation

Job Requirements

  • Minimum Diploma/ Higher Diploma in qualification
  • Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.
  • Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage
  • Fresh graduate are welcome to apply
  • Customer oriented with good interpersonal and communication skills.
  • Highly motivated and ability to work well within a team.

Job Benefits

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  • 5 working days
  • Min 14 Days Annual Leave per year
  • Birthday Leave, compassionate Leave and etc
  • Medical and insurance benefit
  • Staff Purchase

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