Customer Care Officer - Telesales TV Net
Singtel
Date: 1 day ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
Provide good quality customer service to SingTel customers via voice support.
Make An Impact By
Provide good quality customer service to SingTel customers via voice support.
Make An Impact By
- Provide outbound call (with script given) to potential customers to promote and sell products/ service
- To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure
- Work closely with team members and leaders at all times to achieve quality results & productivity
- Proactively identify areas for service & procedural improvement and make recommendations to the team leader
- At least Diploma in Business Admin or relevant course of study
- Minimum 1 year of experience in Customer Service
- Customer oriented with good interpersonal and communication skill
- Proactive & have great sense of urgency
- Good Computer literacy in Microsoft Office
- Able to identify customers’ needs through conversation
- Great flexibility to undertake any other tasks assigned from time to time
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