Customer Care Officer - Telesales TV Net
Singtel
Date: 1 day ago
City: Malacca
Contract type: Full time
Be a part of something BIG!
We are looking for a Customer Care Officer who thrives in a fast-paced sales environment and enjoys engaging customers through meaningful conversations. This role is key to driving TV Net growth by converting opportunities into successful sales.
Make An Impact By
We are looking for a Customer Care Officer who thrives in a fast-paced sales environment and enjoys engaging customers through meaningful conversations. This role is key to driving TV Net growth by converting opportunities into successful sales.
Make An Impact By
- Conducting outbound calls to promote and sell TV Net products and services
- Achieving and exceeding weekly and monthly sales targets
- Managing daily and weekly call lists while meeting timelines and performance goals
- Building rapport with customers and clearly communicating product value and promotions
- Maintaining accurate and up-to-date records of sales activities and customer interactions
- Adapting quickly to new tools, systems, and processes with a willingness to learn
- Working closely with team members and supporting team operations, including buddy roles, ad-hoc tasks, and assigned projects
- Minimum SPM / STPM or Diploma in Business Administration or a related discipline
- At least 1 year of relevant experience in a contact centre or telesales environment
- Strong customer-focused mindset with good English proficiency and interpersonal skills
- Detail-oriented with the ability to capture accurate and complete information during calls
- Proficient in MS Office and able to work independently
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