Customer Care Support (Kuala Terengganu)

What if you could put the customer at the heart of everything you do?

To provide back office administrative and customer care support to the operating companies to achieve the overall company’s objectives.

You'll be responsible for:

• To assist and support in customer service department on any enquiries and request from clients.
• To handle and support incoming calls, and to handle incoming and outgoing mails via courier service.
• To provide guidance to clients, agents, and marketers on motor underwriting related matters via verbal and written communication.
• To assist claim department on any enquiries and to follow up regards to claims matters and settlements.
• To communicate with underwriting, marketing, and accounting departments on claim related matter.
• To assist on Cross-Selling P lines products.
• To assist on follow up Renewal Policies for direct clients.
• To follow up and sent reminders on outstanding premium and /or bad debts to the agents within 45 days of premium warranty in accordance with the credit control policy.
• To maintain accurate, up to date agency outstanding and collection records.
• To assist and carry out work related to Account Department.

Important to your success:

• Degree or Postgraduate in Business Studies, Administration, Accounting, Finance or Economic studies.
• Graduates and talents with up to 2 years of relevant work experience are encouraged to apply.
• Strong analytical and problem-solving skills
• High learning agility and work efficiency
• Strong computer application skills, e.g.: Microsoft Office or any other system experience is desirable but not necessary.
• Good verbal, written and communication skills.

Let's care for tomorrow. For challenging business as usual.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Disclaimer: We appreciate your interest in joining our team. Due to the high volume of applications, we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.