Customer Centres, Analyst
AIA Malaysia
Date: 3 weeks ago
City: Miri
Contract type: Full time
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
To deliver a personalized and positive experience to customers (agency members and/or customers) by:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
About The Role
To deliver a personalized and positive experience to customers (agency members and/or customers) by:
- Engaging and interacting with our customers.
- Offering the right solutions.
- Delivering on our service promises.
- Provide product and service information through face-to-face service delivery channels that meet and exceed defined service standards.
- Promote Self-Serve Facilities by engaging, educating, and encouraging customers and agencies to use and sign up.
- Attend to and resolve product/service problems and complaints by providing end-to-end solutions.
- Handle escalations from internal and external team members by initiating discussions and providing recommendations for solutions.
- Participate and contribute to projects (ad-hoc/routine) within pre-determined timelines, as assigned.
- Serve as a Subject Matter Expert (SME) and facilitate training sessions.
- Perform other responsibilities and duties periodically assigned by superiors to meet operational and/or other requirements.
- Provide relief to other branches at different locations, if required.
- Bachelor's degree holder with a minimum of 2 years’ experience in a related field.
- Passion for delivering an excellent customer service experience.
- Highly developed sense of integrity and work ethics.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Strong team player.
- Pleasant, patient, and friendly attitude.
- Adaptable to a fast-changing environment.
- Able to handle all levels of customers and agents.
- Strong decision-making and analytical abilities.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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