Customer Experience Executive

BJAK


Date: 4 hours ago
City: Petaling Jaya
Contract type: Full time
About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilites

  • Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Provide timely and professional assistance to customers via live chats.
  • Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
  • Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
  • Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
  • Work together as a team to achieve timely turnaround time and quality replies to every customer.
  • Stay up to date on company policies, procedures, and product knowledge.
  • Contribute to a positive and collaborative work environment.

Requirements

  • This role is open only to locals.
  • Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
  • Able to work in a shift arrangement
  • 6 working days
  • Possess own transportation is encouraged
  • Open to fresh graduates
  • Required language(s): English, Bahasa Malaysia
  • Minimum Diploma/Degree in any field
  • High level of attention to details.
  • Strong work ethic and willingness to take on any tasks.
  • Comfortable working in an extremely fast paced and international environment
  • Full Training Provided (Theory & Hands-on training)
  • A positive attitude and a commitment to delivering outstanding service
  • Ability to communicate with customers with a level of empathy.
  • Immediate availability is a plus point.

Benefits

  • International work environment and flat organization
  • Team culture - highly practical and results oriented.
  • Free training and development, constantly improve yourself.
  • Fast moving, challenging and unique business problems.
  • Competitive salary.
  • Casual work attire

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Channel Manager

Ingram Micro, Petaling Jaya
19 hours ago
Position Summary:Promotes and sells a portfolio of technical and/or nontechnical products and/or services and solutions directly to current and new end customers. Builds and maintains effective long-term relationships for an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus. Identifies, develops and closes new sales opportunities. Creates demand for the organization's products...

Admin Executive (Mandarin Speaker)

PUSAT TUISYEN PROFESOR BESTARI, Petaling Jaya
MYR 2,800 - MYR 3,100 per month
21 hours ago
Job ResponsibilityPatiently respond to inquiries from parents and guide them through the processMonitor tuition payment status and follow up with parentsHandle enrollment records, maintain student information, support schedulingKeep our operations smooth and organized behind the scenesWork closely with a caring, collaborative teamAdministrative and office management duties.Job RequirementsMinimum 3 years and above experience in a similar role.Candidate must possess at least...

Internal Auditor - IT

DHL, Petaling Jaya
1 day ago
About DHL Group and Internal Audit:DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize...