Customer Experience Specialist
Daythree
Date: 9 hours ago
City: Shah Alam
Contract type: Full time
Job Responsibility
Role
What you will doAs a dedicated Customer Service Executive, youâll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.
Additional infoTake a look at what we offer:
Role
What you will doAs a dedicated Customer Service Executive, youâll play a pivotal role in providing top-notch customer service. Here is what's waiting for you:
- Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
- Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
- Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
- Embracing accountability for individual KPIs and working cohesively towards team goals
- Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
- Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
- Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Here is your opportunity to shine! We're looking for candidates who are also ready to unlock a world of possibilities.
- Good command of English or Bahasa Malaysia to round out your communication abilities
- A minimum SPM qualification, showing that you have the fundamentals in place
- Previous experience in a contact centre or customer service role? That's a big plus!
- Fresh graduates are also encouraged to apply
Additional infoTake a look at what we offer:
- We're conveniently located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station. No long commutes for you!
- Letâs talk compensation: an enticing commission structure that rewards your hard work
- EPF SOCSO
- Performance Bonus
How to apply
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