Customer Lifecycle Marketing Coordinator

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 44,500 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.

About The Customer Lifecycle Marketing Specialist Role...

In this role, you’ll be working closely with our Customer teams, Product Marketing and Go to Market teams to guide customers through initial activation activities to bring them to value quickly. You will also triage at risk accounts and drive retention by continuously proving the value of our product and services through key lifecycle programs. This role is perfect for a marketer passionate about customers and looking to build on their previous campaign management skills.

What You'll Do...

• Support the team on delivering marketing campaigns Coordinate the execution of campaigns across the globe in eight languages - including the content development, localisation, web landing page updates, and design briefing process
• Assist with audience and cohort management
• Consistently monitor, iterate and report on campaigns by reviewing analytics, comms performance & data
• Measure campaign performance and conduct continuous optimisation
  
  

What You'll Have...

• 1 or more years of marketing experience preferred with a real passion for the customer
• Strong writing and creative skills, always striving to deliver a high-quality campaign experience for customers
• Takes end-to-end accountability for campaign development and execution across multiple channels - email, in-app messaging
• Rockstar collaborator who loves working with many stakeholders to produce a great customer outcome
• Thrives on the pace of a high growth tech environment and works at speed while delivering a high quality outcome
• Solid working knowledge of marketing automation platforms such as Marketo, Intercom is an advantage
• Digital native who grasps new technology easily. Self-starter and multitasker; comfortable juggling and managing multiple projects and driving them to completion
  
  

Our Perks & Benefits…

• Cash bonus for you to be a part of the SiteMinder journey
• Remote working model
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement
  
  

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.