Customer Relations Executive (Mandarin)

Agensi Pekerjaan JobScoper Sdn. Bhd.


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
  • Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
  • Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.

Job Requirements

  • Education: Diploma and SPM Graduate are welcomed.
  • Experience in Customer Services  is preferred.
  • Fluent in English and Mandarin
  • Willing work in Rotational Shift.

Job Benefits

  • Provided training.
  • Near to Public Transportation.
  • Allowance Provided
  • 5 working days.
  • EPF & SOSCO.
  • Medical leave & Annual leave

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