Customer Relations Executive (Mandarin)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
- Customer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.
- Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.
- Compliance & Risk Management: Stay updated on banking regulations, policies, and procedures.
- Education: Diploma and SPM Graduate are welcomed.
- Experience in Customer Services  is preferred.
- Fluent in English and Mandarin
- Willing work in Rotational Shift.
- Provided training.
- Near to Public Transportation.
- Allowance Provided
- 5 working days.
- EPF & SOSCO.
- Medical leave & Annual leave
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