Customer Service
SummitNext
Date: 5 hours ago
City: Petaling Jaya
Contract type: Full time
We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.
We are seeking a highly organised and detail-oriented Customer Service Executive to join our team servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, and visual content creation across multiple e-commerce platforms. This role requires excellent communication skills, attention to detail, and the ability to work independently.
Key Responsibilities:
We are seeking a highly organised and detail-oriented Customer Service Executive to join our team servicing one of the largest names in Pharmacy in Malaysia. The successful candidate will be responsible for managing product listings, inventory replenishment, and visual content creation across multiple e-commerce platforms. This role requires excellent communication skills, attention to detail, and the ability to work independently.
Key Responsibilities:
- Create and manage product listings across all platforms including marketplaces and stores.
- Check and update product packaging information.
- Upload all product listings to marketplaces and ensure consistency of information across all platforms.
- Create and manage brand pages on marketplaces, including uploading logos, brand stories, banners, and categorising products.
- Monitor inventory levels and replenish stock as needed by issuing purchase orders or product returns during promotions or when listing new items.
- Create images and promotion banners for products, including uploading and removing them as necessary.
- Design and create product visuals with client frames and upload them to all platforms.
- Provide assistance to the customer service and warehouse teams.
- Handle Lazada and Shopee live chat requests.
- Fresh graduates may apply
- 1-2 years of experience in e-commerce operations or a related field will be an added advantage
- Excellent communication and organisational skills.
- Strong attention to detail and ability to multitask.
- Proficiency in creating product listings, managing inventory, and visual content creation.
- Experience with the Magento platform is an asset.
- Ability to work independently with minimal supervision.
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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