Customer Service

Malaya Optometrist Optical


Date: 1 day ago
City: Subang Jaya
Contract type: Full time
Job Responsibility

  • Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.

Job Requirements

  • Fluent in English & Mandarin
  • Minimum Diploma or higher.
  • Preferably with outspoken personality.
  • Presentable outlook and personality.
  • With Customer Service experience is added advantage
  • Fresh graduate is encourage to apply too.
  • Teamwork. Working in retail means that you need to be able to work as part of a team, no matter how big or small.
  • Computer Literate
  • Willing to work in Shifts
  • Customer service.
  • Trustworthiness and responsibility.
  • Time management.
  • Problem solving. (Assistant with Team leader)
  • Initiative.
  • Good Attitude.

Job Benefits

  • Min 12 Days Annual Leave per year
  • Company Trip .
  • Annual Dinner .
  • EPF, SOCSO included

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