Customer Service Agent (Banking)

Summary

Handle incoming calls from customers, addressing their questions, resolving their problems, and listening to their complaints. Focus on providing excellent solutions as quickly as possible. You may also need to make outbound calls when appropriate.

Job Description

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer need.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• To meet the Key Performance Indicator (KPI) monthly.
• Collaborating with cross-functional teams to improve processes and customer experience. .
• Respond to customer inquiries via email in a timely and professional manner.

Job Requirement

• Fresh Graduates are encouraged to apply
• Minimum qualification SPM
• MUST have good English communication skills
• Minimum of 1-2 years of customer service experience in a contact center environment are welcome to apply
• Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance) are welcome to apply.
• Excellent verbal and written communication skills in English is mandatory.
• The ability to speak in Mandarin will be an added advantage.
• Strong interpersonal skills and the ability to build rapport with customers
• Ability to work in a fast-paced environment and handle high call volumes, live chat, inquiries, and emails.
• Proficient in Microsoft Office and experience working with CRM systems.