Customer Service Assistant

The One Gift Gallery Sdn Bhd


Date: 18 hours ago
City: Shah Alam
Salary: MYR 2,500 - MYR 3,000 per month
Contract type: Full time
Job Responsibility

  • Respond promptly and professionally to customer inquiries via phone, email, and in person
  • Handle and resolve customer complaints with empathy and efficiency
  • Maintain a thorough understanding of our products and services to provide accurate information, promote offerings when appropriate and guiding customers through the order placement process.
  • Follow up on customer interactions and ensure satisfaction.
  • Assist in sales and operational support, including preparation of quotations, sales order, delivery order and invoicing using Autocount.
  • Collaborate with internal teams to address customer needs and improve overall service delivery.
  • Maintain detailed and accurate records of customer interactions.
  • Organize and maintain proper filing systems and office records.

Job Requirements

  • Proven experience in customer service or a related field
  • SPM qualification is required.
  • Proficient in Microsoft Word, Excel, PowerPoint, and Autocount Accounting System.
  • Fluent in spoken and written English, Bahasa Malaysia, and Mandarin.
  • Strong interpersonal skills with a genuine passion for helping others
  • Ability to remain calm and composed under pressure
  • Sales experience or aptitude for promoting products is an added advantage

Job Benefits

  • EPF / SOCSO / PCB Contributions
  • Annual Leave
  • Medical and Hospitalization Leave

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