Customer Service Assistant ( Mandarin Speaker)
SCM Asia Sdn Bhd
Date: 3 weeks ago
City: Shah Alam
Salary:
MYR 2,400
-
MYR 3,300
per month
Contract type: Full time

Job Responsibility
Customer Support
Job Requirements
Customer Support
- Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
- Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
- Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
- Log and track customer issues, feedback, and recurring concerns for process improvement.
- Maintain service standards in line with company KPIs and SLAs.
- Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
- Ensure accurate order processing, fulfillment, and post-sales support.
- Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
- Support the coordination between the customer service team and warehouse, logistics, and inventory teams.
- Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
- Identify and escalate technical or data issues related to platform integration.
- Coordinate with IT or tech vendors to ensure smooth communication between systems.
- Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.
Job Requirements
- Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
- 1â2 years of experience in customer service, preferably in eCommerce or online retail.
- Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
- Basic understanding of system integration (ERP/OMS/CRM) is preferred.
- Excellent written and verbal communication skills in English, Mandarin, and Malay.
- Strong problem-solving abilities and attention to detail.
- Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
- Team-oriented with a passion for delivering outstanding customer experiences.
- EPF, Socso & EIS
- Annual Leave
- Birthday Leave
- Medical Claim
- Bonus
- Company Trip
- Birthday Ang Pao
- Dental Claim
- Spectacle Claim
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sales Engineer
Sandvik,
Shah Alam
3 days ago
Job Profile SummaryPromote and sell the organization’s products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targetsJob DescriptionManage sales of products and services to small and medium sized customers within an assigned geographical territoryRetain and grow business with existing customers and generate sales from new customersTo anticipate and understand customer...

Sales Executive
Hey Day Sdn Bhd,
Shah Alam
MYR 4,000
-
MYR 6,000
per month
5 days ago
Job ResponsibilityTo deliver sales targetTo generate & identify new sales opportunitiesTo build relationships with relevant suppliers, exhibitorsTo participate and involve operation in event / exhibitionJob RequirementsMUST be able to speak in Mandarin , fluent in other languages will be added advantageCandidates must possess at least DiplomaWilling to travel. Possess own transport.Having Sales / Marketing experiences will be added advantageAbility to...

Procurement Executive
HYGR,
Shah Alam
1 week ago
Job ResponsibilityProcurement & Supplier ManagementResearch, evaluate, and select suppliers to ensure product quality, cost-effectiveness, and reliability.Negotiate contracts and terms with vendors, manage the Approved Vendor List, and review supplier invoices.Explore cost-saving strategies and build long-term relationships with suppliers and internal stakeholders.Inventory & Demand PlanningMonitor stock levels, forecast demand, and determine optimal reorder points to avoid stock-outs or overstocking.Collaborate closely with...
