Customer Service Assistant Mandarin Speaker
SCM Asia Sdn Bhd
Date: 1 day ago
City: Shah Alam
Salary:
MYR 2,000
-
MYR 3,000
per month
Contract type: Full time
Job Responsibility
Customer Support
Job Requirements
Customer Support
- Respond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).
- Provide accurate information regarding sales, products, orders, payments, returns, and shipping.
- Resolve customer complaints or issues efficiently while maintaining a positive customer experience.
- Log and track customer issues, feedback, and recurring concerns for process improvement.
- Maintain service standards in line with company KPIs and SLAs.
- Monitor and manage orders across various eCommerce platforms such as Shopee, Lazada, Tiktok, Facebook.
- Ensure accurate order processing, fulfillment, and post-sales support.
- Assist in maintaining product listings, pricing, inventory synchronization, and promotional campaigns.
- Support the coordination between the customer service team and warehouse, logistics, and inventory teams.
- Assist with the integration of new eCommerce platforms, tools, or software (e.g., ERP, CRM, siteqiant)
- Identify and escalate technical or data issues related to platform integration.
- Coordinate with IT or tech vendors to ensure smooth communication between systems.
- Help document standard operating procedures (SOPs) and troubleshoot integration-related concerns.
Job Requirements
- Candidates with SPM, Diploma, or a Bachelor's degree in Business, Communications, eCommerce, or a related field are preferred.
- 1â2 years of experience in customer service, preferably in eCommerce or online retail.
- Familiarity with major eCommerce platforms (e.g., Shopee, Lazada, Tiktok & Facebook).
- Basic understanding of system integration (ERP/OMS/CRM) is preferred.
- Excellent written and verbal communication skills in English, Mandarin, and Malay.
- Strong problem-solving abilities and attention to detail.
- Able to work flexible hours, including weekends and holidays as part of a rotating shift schedule.
- Team-oriented with a passion for delivering outstanding customer experiences.
- EPF, Socso & EIS
- Annual Leave
- Birthday Leave
- Medical Claim
- Bonus
- Company Trip
- Birthday Ang Pao
- Dental Claim
- Spectacle Claim
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Success Specialist I
Park Place Technologies,
Shah Alam
1 day ago
The Customer Success Specialist I is responsible for developing account relationships with external customers as an extension of the Sales Team. This position is the key point of contact for customers and is responsible for facilitating all operational responsibilities that allow focus on selling and providing value to our customers. This role provides customers with exceptional support throughout the entire...
Customer Service Assistant ( Mandarin Speaker)
SCM Asia Sdn Bhd,
Shah Alam
MYR 2,000
-
MYR 3,000
per month
1 day ago
Job ResponsibilityCustomer SupportRespond to customer inquiries via facebook inquiries, and market place in a professional and timely manner (including weekends and holidays as part of a rotating shift schedule).Provide accurate information regarding sales, products, orders, payments, returns, and shipping.Resolve customer complaints or issues efficiently while maintaining a positive customer experience.Log and track customer issues, feedback, and recurring concerns for process...
Part Time Stylist | CENTRAL I-CITY
Lovisa Pty Ltd,
Shah Alam
4 days ago
Lovisa Life:Lovisa was established in Australia in 2010 and has quickly grown to be one of the leading fast fashion jewellery retailers. We will continue our focus on expanding our global network, with currently over 800+ stores across 37 countries.At Lovisa, we are passionate, dedicated, hard-working and fun-loving team players. We are devoted to fashion, style, and customer service. All...
