Customer Service Associates (Vietnamese Speaker)

Job Role:
• Responsible for handling calls, emails and providing customer support
• Identify and relate with various customer needs and scenarios
• Provide customers with cutting-edge service in a friendly, confident, luxurious and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required SALES metrics and goals
• Adhere to company policies and procedures as described on the HR Handbook

Requirement:

• This is a bilingual role, fluent & highly polite in both Vietnamese & English language

• 2 years in college or equivalent

• Min 6 months experience working in a performance driven role with specific metrics/goals
• Min 1-year steady job experience in a customer oriented and/or sales role
• Min of six months experience in the hospitality industry

• Good keyboarding skills, both English & Vietnamese input. There is a written and verbal test for both languages.

• Computer Navigation Skills and multi-tasking
• Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
• Excellent research skills with proficiency in the usage of ‘search’ function

• Residing within Klang Valley (Kuala Lumpur & Selangor area)

Work Mode:

• Work at Office
• Office location – The Horizon, Bangsar South, Kuala Lumpur

Work Time:

• Operation Hour: 7AM-7PM Kuala Lumpur time
• Working hours: 40 hours per week on rotation. 9 hours per day with 90 minutes break
• 5 Working days, 2 days off based on rotation

Benefits:

• Medical insurance
• Dental and optical benefits
• Career growth opportunities

Salary Range:

• RM5000-RM5300