Customer Service Cum Receptionist

OSIM Malaysia


Date: 12 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility

  • Strong communication and interpersonal skills with the ability to build rapport with customers
  • Excellent problem-solving and critical thinking skills to effectively address customer concerns
  • Proficient in the English language, with the ability to communicate clearly and confidently
  • Familiarity with customer service best practices and call centre operations
  • Previous experience in a customer service or call centre role is preferred
  • Good attention to detail and the ability to multitask in a fast-paced environment
  • Commitment to providing exceptional customer service and a positive attitude

Job Requirements

  • Answering and handling inbound customer calls in a professional and courteous manner
  • Replying customer email related general enquiry.
  • Providing accurate information and resolving customer inquiries and concerns
  • Escalating complex issues to the appropriate team or department when necessary
  • Documenting customer interactions and maintaining detailed records
  • Actively listening to customers to understand their needs and provide tailored solutions
  • Participating in regular team meetings to discuss performance, challenges, and best practices
  • Contributing to the continuous improvement of customer service processes and procedures
  • Ensure smooth and efficient day to day tasks are completed on a day-to-day basis.
  • Assisting CS Manager with administrative works from time to time.
  • Keep the front desk clean and tidy

Job Benefits

Free Parking

Staffs Purchase

Birthday Leave

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