Customer Service Digital Banking
Daythree
Date: 2 weeks ago
City: Shah Alam
Salary:
MYR 2,000
-
MYR 2,200
per month
Contract type: Full time
Job Responsibility
Job Description
Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
Assist in educating our customers about products and alternative digital banking platforms;
Broadening the customer base through the promotion of upselling and cross-selling banking products and services.
Requirements
Job Requirements
SPM, Diploma /Bachelor's Degree in equivalent course;
Minimum 1 year of Customer Service experience is a must, experience in Banking Industry/Financial Services/Fin-Tech would be an extra advantage;
Strong command of English in both verbal and written communication (COMPULSORY);
Able to commit working on rotational shift to support international market;
Strong phone contact handling skills and active listening.
Job Benefits
Annual LeaveMedical BenefitsEPF & SOCSOTraining provided Other perks after comfirmation
Job Description
Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
Assist in educating our customers about products and alternative digital banking platforms;
Broadening the customer base through the promotion of upselling and cross-selling banking products and services.
Requirements
Job Requirements
SPM, Diploma /Bachelor's Degree in equivalent course;
Minimum 1 year of Customer Service experience is a must, experience in Banking Industry/Financial Services/Fin-Tech would be an extra advantage;
Strong command of English in both verbal and written communication (COMPULSORY);
Able to commit working on rotational shift to support international market;
Strong phone contact handling skills and active listening.
Job Benefits
Annual LeaveMedical BenefitsEPF & SOCSOTraining provided Other perks after comfirmation
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