Customer Service Executive
Agensi Pekerjaan Starmag Sdn Bhd
Date: 1 day ago
City: Shah Alam
Contract type: Full time
Job Responsibility
- Handle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner.
- Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing.
- Manage order fulfillment issues to ensure accurate and timely shipment arrangements.
- Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead times, and address AR matters.
- Prepare financial analyses, generate data reports, and monitor inventory allocation.
- Expedite supplier deliveries, communicate delays or changes to stakeholders, and update internal systems as needed.
- Act as the first point of contact for customer complaints, troubleshooting issues related to orders, shipments, and deliveries.
- Participate in customer service projects, assist in training team members, and provide support during short-handed situations.
- Ensure the accuracy of data for reporting and identify opportunities to improve workflows and operational processes.
- Min Diploma
- Preferred with 3 - 6 years of relevant working experience
- Experience in logistics coordination or customer service administration will be an added advantage.
- Working Day: Monday - Friday (9am - 6pm)
- Working Location: Petaling Jaya
- Salary Range: Basic RM4000 - RM6000
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