Customer Service Executive

Location: Kelana Jaya, Malaysia

deugro was founded in Frankfurt am Main and is the first company of the deugro group, where is has its focus on global project freight forwarding. Every day the industry and deugro face the challenges of the logistics industry and our employees use their expertise to ensure large cargo is transported safely, effectively, and efficiently, through innovative and creative logistical solutions.

Become a part of our talented deugro team, as we look for a Customer Service Executive in Kelana Jaya, Malaysia.

Key Responsibilities

• Procurement of tariffs from forwarders, carriers, deugro branches and worldwide agents
• Reporting and documentation of all sales activities
• Management of suppliers, subcontractors, freight forwarders and third parties
• Coordination between warehouses, carriers and suppliers
• Organising trucking and intermodal shipments and making bookings with carriers and third parties
• Conducting freight rate negotiations with forwarders, carriers, freight handlers and deugro overseas offices and agent
• Responsible for receivables, payables, profit sharing and forecasting for assigned spot shipments or accounts
• Valuing freight and finding routes for freight movement
• Holistic communication with the customer regarding prices, shipment dates, delays etc.
• Support function/contact person for specific customers or project operations
• Assist in the preparation of RFQ and tender responses, as well as, r eviewing and posting invoices and billing customers
• Build and maintain strong, long-term client and supplier relationships
• Conducting and assisting with market analysis on an ongoing basis
• Follow-up on orders to ensure delivery by the specified deadline
• Representing deugro at project meetings, sales meetings, proposal clarification meetings, negotiations, kick-off meetings and industry events
• Supporting the Pricing/Operations department in the preparation of commercial proposals
  
  

Knowledge, Expertise And Skills

• University degree in a relevant field and ideally some experience in the freight forwarding industry
• Solid experience in dealing with customer as well as good communication skills
• Very good proficiency with Microsoft Office Tools (Word, Excel, Power Point, etc.)
• Having experience in operating systems, Accounting Systems, Tracking Systems (Cargwise, Exact, CRM) would be a plus
• These qualities characterize you: detail- and customer-oriented, analytical, organized
• Excellent communications skills in English (Cross-Functional and Cross-Cultural)
  
  

What makes us the ideal choice?

A family-owned company established in 1924, has evolved into a leading global specialist in project freight forwarding. Our expertise spans various cargo types including break bulk, out of gauge, dangerous goods, and oversized shipments. Complementing our core services are affiliated entities specializing in transport engineering solutions, global ocean transportation, and specialized transportation assets.

We take pride in our commitment to employees, offering opportunities for long-term career growth, hybrid work arrangements, and flexible scheduling options.

We eagerly seek candidates who possess enthusiasm, passion, and innovative thinking, valuing their ability to translate ideas into action through dedication rather than solely relying on their resume or career history.

deugro Projects (Malaysia) Sdn. Bhd.

Marco Miraglia

Unit 3-2, Level 3, Tower 9, UOA Business Park, No., U1/51A, Seksyen U1, Shah Alam, Selangor Darul Ehsan 40150 MYS

www.deugro.com