Customer Service Executive
Heineken Malaysia Berhad
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Responsibilities:
- Handle and process customer orders and enquiries according to internal processes and work instructions.
- Daily collaboration with internal stakeholders on order delivery and stock availability.
- Support the team and lead improvement teams involving process and cost optimization.
- Tracking and recording customer complaints, and proactively acting upon to achieve claims reduction.
- Regular daily and monthly reporting.
Requirements:
- Internal and External Stakeholder Management.
- Good Communication Skill.
- Basic SAP and Excel Knowledge.
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