Customer Service Executive
Daythree
Date: 3 weeks ago
City: Shah Alam
Salary:
MYR 2,000
-
MYR 2,500
per month
Contract type: Full time
Job Responsibility
Job Description
Job Descriptions:
Job Requirements
Pay: Up to RM2,200.00 per month
Benefits
Schedule
Supplemental Pay
Job Types: Permanent, Contract
Pay: Up to RM2,200.00 per month
Job Description
Job Descriptions:
- Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
- Assess customers' needs and recommend suitable products and services.
- Build a friendly and helpful relationship with customers.
- Respond to customer queries in a timely and accurate manner.
- Update our internal database with feedback and details of customer interactions.
- Gather customer feedback and share IT with teammates or team leaders.
- Work well with the customer service team.
- Stay up-to-date with products and services available to customers.
Job Requirements
- Minimum education: SPM
- Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
- 6 months to 1 year of experience in customer service or contact center (preferred).
- Ability to work well with and support the customer service team.
- Strong communication and writing skills in English.
- Proficiency in speaking Mandarin is an added advantage.
- Willing to interact with customers from different cultures and backgrounds.
- Comfortable working independently.
- Able to assist both local and international customers.
- Ability to perform well in a fast-paced environment.
Pay: Up to RM2,200.00 per month
Benefits
- Health insurance
- Opportunities for promotion
- Professional development
Schedule
- Rotational shift
Supplemental Pay
- Overtime pay
- Performance bonus
Job Types: Permanent, Contract
Pay: Up to RM2,200.00 per month
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