Customer Service Executive

FIBS is looking for that special someone who is

• Customer oriented
• Service oriented
• Time management oriented
• Keen to work a bunch of fun-loving individuals in a crazy logistics environment.
  
  

Overview

As a Customer Service Executive, you will be at the forefront of delivering a positive customer experience. Your role is pivotal in maintaining client relationships, resolving shipment issues, and contributing to the overall success of our logistics operations.

Responsibilities

• Fully handle overall arrangment of Sea & Air shipments, Logistics and Document Control
• Manage & monitor daily shipment activities
• Update shipments status and inform customer accordingly
• Liaise with carrier and transporter for space bookings & delivery/collection arrangement
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customers’ requirements
• Ensure compliance with customers’ Standard Operating Procedures
• Ensure all data are updated correctly in the system
• Follow up with customers on claims for missing or damaged cargo
• Billing, costing and close job file timely
• Verify vendor invoices
• Any others job assigned by the functional reporting line
• Provide quality service to existing and new customers.
• Any other duties as and when assigned from time to time.
  
  

Knowledge, Skills And Attributes

• Able to present him/herself in a professional manner
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Able to work under tight deadlines
• Proactive, result oriented and a good team player
• Ability to work independently with minimal supervision
• Well versed in local compliance and export / import regulations
  
  

Qualifications

• SPM / Diploma / Bachelor Degree in supply chain management or relevant field.
• At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.
• Basic proficiency with MS Office Word, Excel.
• Preferably with KEK Certificate
  
  

Join Us

If you're ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Customer Service Executive.

Company Address

A-9-1, 9th Floor, South Tower (Tower A), BBT One The Towers, Lebuh Batu Nilam 1, Bandar Bukit Tinggi, 41200 Klang Selangor