Customer Service Executive

FIBS Logistics


Date: 8 hours ago
City: Klang
Contract type: Full time
FIBS is looking for that special someone who is

  • Customer oriented
  • Service oriented
  • Time management oriented
  • Keen to work a bunch of fun-loving individuals in a crazy logistics environment.

Overview

As a Customer Service Executive, you will be at the forefront of delivering a positive customer experience. Your role is pivotal in maintaining client relationships, resolving shipment issues, and contributing to the overall success of our logistics operations.

Responsibilities

  • Fully handle overall arrangment of Sea & Air shipments, Logistics and Document Control
  • Manage & monitor daily shipment activities
  • Update shipments status and inform customer accordingly
  • Liaise with carrier and transporter for space bookings & delivery/collection arrangement
  • Maintain good relationships with both internal and external stakeholders
  • Handle all customers' enquiries timely and effectively
  • Work closely with internal operations to meet customers’ requirements
  • Ensure compliance with customers’ Standard Operating Procedures
  • Ensure all data are updated correctly in the system
  • Follow up with customers on claims for missing or damaged cargo
  • Billing, costing and close job file timely
  • Verify vendor invoices
  • Any others job assigned by the functional reporting line
  • Provide quality service to existing and new customers.
  • Any other duties as and when assigned from time to time.

Knowledge, Skills And Attributes

  • Able to present him/herself in a professional manner
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Able to work under tight deadlines
  • Proactive, result oriented and a good team player
  • Ability to work independently with minimal supervision
  • Well versed in local compliance and export / import regulations

Qualifications

  • SPM / Diploma / Bachelor Degree in supply chain management or relevant field.
  • At least 3 years of relevant working experience in logistic, Freight Forwarding / Transportation.
  • Basic proficiency with MS Office Word, Excel.
  • Preferably with KEK Certificate

Join Us

If you're ready to take your career to the next level and make a significant impact on developing analytical skill, we want to hear from you! Apply now to join our dynamic team as a Customer Service Executive.

Company Address

A-9-1, 9th Floor, South Tower (Tower A), BBT One The Towers, Lebuh Batu Nilam 1, Bandar Bukit Tinggi, 41200 Klang Selangor

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