Customer Service Executive

Role Description

This is a full-time on-site role for a Customer Service Executive located in Johor Baharu. The Customer Service Executive will be responsible for providing excellent customer support and ensuring customer satisfaction. Duties include managing customer inquiries, solving issues, maintaining customer service standards, and supporting the overall customer service management.

Qualifications

• Strong Interpersonal Skills
• Commitment to Customer Satisfaction and Customer Support
• Experience in Customer Service and Customer Service Management
• Excellent communication skills
• Ability to work effectively in a team-oriented environment
• Problem-solving skills and a proactive attitude
• Experience in the BPO industry is a plus
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments,

feedbacks and other raising issue related to the company's products.

Requirements:

• Candidate must possess at least a SPM.

• Required language(s): Mandarin Speakers

• Minimum 1 year of working experience in the service industry will be an added advantage

for this position.

• Fresh graduates who are interested to start their career in a call center are also encouraged

to apply – Full Training Provided

• Applicant must be willing to work on rotational shifts and off day

• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

• Applicant must be willing to work in Johor Baharu