Customer Service Executive

Job Responsibility

We are looking for a proactive and customer-focused Customer Service Executive to join our growing team. In this role, you will be the first point of contact for our customers, handling inquiries,providing solutions, and ensuring a positive customer experience. If you enjoy helping people, solving problems, and working in a supportive team, this role is perfect for you!

What Youâll Do

• Handle inbound calls related to Water Filter customer complaints.
• Manage customer inquiries and responses via Live Chat.
• Conduct outbound calls to perform customer satisfaction checks.
• Follow up with customers to ensure their issues are resolved and they remain satisfied.
• Actively listen to customersâ needs, provide solutions, or escalate to the relevant department when necessary.
• Maintain strong product knowledge to address inquiries effectively.
• Work closely with team members and other departments to improve the overall customer experience.
• Assist with other ad-hoc tasks when required.
  
  

Job Requirements

• Diploma/Degree in Business Administration or related field.
• 1â2 yearsâ experience in customer service, sales support, or sales coordination.
• Strong business acumen, self-motivated, and result-oriented.
• Good communication skills in English and Bahasa Malaysia.
• Proficient in MS Office (Excel & Word).
• Excellent interpersonal skills, proactive, and a team player.
• Organized, detail-oriented, and able to multi-task.
• Able to thrive in a fast-paced environment.
  
  

(Fresh graduates with strong communication skills are also encouraged to apply!)

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Job Benefits

Why Join Us?

At BACFREE, we donât just offer a job â we offer a career journey with growth, recognition, and rewards.

Financial Rewards

• Competitive salary with attractive commission scheme
• Annual performance bonus & salary increment
• Staff purchase discounts
  
  

Wellbeing & Care

• PA Insurance, medical, dental & spectacles coverage
  
  

Work-Life Balance

• Annual leave, marriage leave, maternity/paternity leave, natural disaster leave
  
  

Recognition & Perks

• Marriage & baby gifts
• Monthly Star Employee Award
• Sports Club activities
• Continuous training & career development opportunities
  
  

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How To Apply

If youâre passionate about customer service and want to grow with us, apply online with your:

• Detailed resume
• Contact number
• Current & expected salary
• Recent passport-sized photograph
  
  

Join us and be part of our big family where your contributions matter!Â

(Only shortlisted candidates will be notified.)