Customer Service Executive (2 vacancies)

At SimpliSolar, we are a forward-thinking and vibrant entity at the forefront of Malaysia's Renewable Energy revolution. Specializing in solar energy and energy management, we offer comprehensive services including the design and installation of solar photovoltaic systems, energy management consultancy, and energy audits. Our partnerships with renowned global solar and energy component firms enable us to supply top-tier solar PV systems and equipment.

Our Philosophy: Work. Live. Play. We embody the essence of work-life balance, advocating for a culture where hard work is as important as living and playing hard.

We're Looking for You! Are you passionate about engaging with people and excel at solving problems? SimpliSolar is on the lookout for enthusiastic Customer Relationship Executives to join our growing team. This role is pivotal in supporting our expanding customer base, handling inquiries, and enhancing customer satisfaction.

As we (Simplisolar) continue to experience the growth of our customer base, we are now seeking customer service executives to offer support to our customers along with assisting them with their general inquiries. This role predominantly assists customers over the phone, so it is important that you possess strong communication, negotiation, and coordination skills. Incumbent who is able to prove himself / herself by delivering the key results can expect career progression in the shortest period.

Your Role:

• Facilitate customer onboarding and provide stellar after-sales services.
• Efficiently coordinate service delivery.
• Address and resolve customer complaints promptly by devising solutions, drafting reports, and offering recommendations to management.
• Cultivate lasting relationships with customers, securing their feedback to improve product and service quality.
• Participate in sales and marketing initiatives.
• Promote the advantages of solar power as a sustainable solution to increasing electricity costs.
• Manage customer data effectively.

What We Need From You:

• A minimum of 2 years in customer service.
• Fluent in English and Malay. Mandarin and/or other local dialects (added advantage)
• Exceptional communication skills.
• A confident and assertive communicator with excellent negotiation skills.
• A positive, motivated individual eager to contribute to the team.
• A competitive spirit with a daily drive for success.
• Previous experience in customer service, hospitality, or sales is highly valued, but all backgrounds will be considered.
• Experience in the Renewable Energy industry is a plus.

Work Schedule: Monday to Friday, 8:30 AM to 6:00 PM

Embark on a fulfilling career with SimpliSolar and make a significant impact in promoting green energy solutions. If you're driven, passionate about customer service, and ready to make a difference, we want you on our team.