Customer Service Executive Hybrid Working Model 客服服务

ParcelDaily


Date: 23 hours ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
  • Provide "Total Service" to our value customers.
  • Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
  • Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
  • Responsible to update respective clients on each progress.
  • Advising customer on shipment arrival.
  • Monitor clearance and ensure timely delivery.
  • Prepare customer reports (if applicable).
  • Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
  • Contribute to the development and refinement of customer service policies and procedures.
  • Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Performs other related duties as assigned.

Job Requirements

  • Someone who priorities career & hungry for success
  • People management skill, good communication, multitasking
  • Excellent in Microsoft Excel
  • Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
  • Candidate must be very fluent and able to type in English, Bahasa Malaysia, Mandarin will be advantaged.
  • Fresh graduates are encouraged to apply.
  • 5 working days per week, able to work during weekend (Saturday and Sunday)

Job Benefits

  • Annual, Medical, Hospitalization, Paternity / Maternity, Compassionate, Exam / Study, Birthday Leave
  • EPF, Soco
  • Medial, Optical and Dental
  • Hyriid Working ModelÂ

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