Customer Service Executive Hybrid Working Model 客服服务

ParcelDaily


Date: 3 weeks ago
City: Petaling Jaya
Salary: MYR 2,800 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat.
  • Provide "Total Service" to our value customers.
  • Maintain in-depth knowledge of company products, services, and policies to provide accurate information to customers.
  • Stay informed about new products, services, and promotions to effectively upsell and cross-sell when appropriate.
  • Responsible to update respective clients on each progress.
  • Advising customer on shipment arrival.
  • Monitor clearance and ensure timely delivery.
  • Prepare customer reports (if applicable).
  • Collect and analyze customer feedback to identify trends and areas for improvement in the service process.
  • Contribute to the development and refinement of customer service policies and procedures.
  • Build and maintain positive relationships with customers, going the extra mile to engage them and meet their needs.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Performs other related duties as assigned.

Job Requirements

  • Someone who priorities career & hungry for success
  • People management skill, good communication, multitasking
  • Excellent in Microsoft Excel
  • Candidate must possess at least a Diploma (in any field). Customer services related will be advantaged
  • Candidate must be very fluent and able to type in English, Bahasa Malaysia, Mandarin will be advantaged.
  • Fresh graduates are encouraged to apply.
  • 5 working days per week, able to work during weekend (Saturday and Sunday)

Job Benefits

  • Annual, Medical, Hospitalization, Paternity / Maternity, Compassionate, Exam / Study, Birthday Leave
  • EPF, Soco
  • Medial, Optical and Dental
  • Hyriid Working ModelÂ

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Country Chief Accountant (Hindi Speaker)

Roche, Petaling Jaya
1 hour ago
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionYou will be:Co-ordinate with SSC...

SAP MM Materials Management

Accenture Southeast Asia, Petaling Jaya
3 days ago
Job Summary:We are looking for an experienced SAP MM (Materials Management) with a strong background in designing, implementing, and supporting SAP MM solutions. The ideal candidate will have advanced proficiency in SAP MM and at least 3 years of relevant experience in procurement, inventory, and supply chain processes. This role focuses on developing solutions that enhance business operations, ensuring system...

Python Developer

Tec D Malaysia, Petaling Jaya
3 days ago
Job DescriptionWe are seeking a highly proficient Python developer with a passion for Artificial Intelligence to join our dynamic R&D team. You will focus on building intelligent solutions using Python, including leveraging AI for process automation, exploring the application of generative AI models, and participating in the development of AI Agents. You will be responsible for developing, optimizing, deploying, and...