Customer Service Executive (Mandarin Speaker)
Agensi Pekerjaan JobScoper Sdn. Bhd.
Date: 2 weeks ago
City: Petaling Jaya
Salary:
MYR 2,800
-
MYR 3,700
per month
Contract type: Full time
Job Responsibility
- Provide excellent customer service to Mandarin-speaking clients, addressing inquiries and resolving issues promptly and professionally.
- Communicate effectively with customers via phone, email, and chat in Mandarin to understand their needs and provide appropriate solutions.
- Utilize strong problem-solving skills to identify the root cause of customer issues and implement effective resolutions.
- Actively listen to customer feedback and escalate complex issues to senior team members as needed.
- Collaborate with other team members to ensure consistent and high-quality customer service delivery.
- Possess at least a Secondary/SPM/'O' Level certification.
- Open to fresh graduates and entry-level candidates.
- Demonstrate excellent customer service and interpersonal skills.
- Exhibit strong written and verbal communication abilities.
- Proficient in Mandarin language to effectively communicate with Mandarin-speaking customers.
- Capable of problem-solving and conflict resolution in a customer service setting.
- Practice active listening to understand customer needs and provide appropriate solutions.
- Must be able to work Onsite in Petaling Jaya.
- Annual Leave
- Medical Leave
- Job Training Provided
- EPF/SOCSO/EIS
- Plenty Career Growth Opportunities
- Company Activities
- Nearby public transportation
- Work-Life Balance
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