Customer Service Executive (MY)

Job Summary

We are seeking a proactive Customer Service Executive to join our General Logistics team in Malaysia. In this role, you will manage all aspects of logistics operations, including freight arrangements, customs clearance, and pick-up/delivery activities. You will work closely with customers, internal teams, vendors, and network offices to ensure smooth shipment execution, operational excellence, and customer satisfaction.

Your Role

• Manage end-to-end logistics for in-gauge shipments via air, ocean, and road, including quoting, organizing, billing, documentation, and operational coordination.
• Liaise with airlines, carriers, co-loaders, suppliers, and overseas offices to secure competitive rates and ensure efficient shipment handling.
• Monitor shipment progress, address delays or damages, and provide regular updates to customers.
• Ensure compliance with SOPs, customer KPIs, and company policies, including health, safety, and environmental standards.
• Verify the accuracy of shipment documentation (e.g., MBL/HBL, MAWB/HAWB, invoices) and resolve any discrepancies.
• Coordinate with all stakeholders—customers, carriers, customs, and internal teams—to ensure timely delivery and avoid additional costs.
• Perform accurate billing based on valid quotations and maintain updated records for future reference.
  
  

Your Background

• Minimum 3-5 years of experience in the sea freight/logistics industry.
• Strong understanding of freight operations, shipment processes, and documentation.
• Excellent organizational skills, with the ability to prioritize and manage multiple tasks effectively.
• Proficient in English, with strong communication and interpersonal skills.
• Proficiency in Office365 tools and the ability to work collaboratively in a team.
• Willingness and capability to travel domestically and internationally when required.
  
  

Benefits

• 20 days of Annual Leave
• Medical Insurance coverage
• Corporate Classpass Plan
• Flexi Benefit for Health & Well-Being
• Flexi Benefit for Learning & Development
  
  

About Blue Water Shipping

We are a global provider of all logistics services in modern supply chain management. At the heart of Blue Water is an organisation of professionals skilled to offer complete and tailor-made solutions to any shipping and transport requirement anywhere in the world.

Since the company was founded in 1972, our ambition has been to provide clients with the best service and highest quality in the industry. We believe in strong and long-lasting relations. Today, we are represented with more than 2500 employees in 80 offices worldwide.

We love to play as a team - and we play to win. Therefore, our employees are the key to our success. With frequent team bonding and welfare events, we embrace the culture of togetherness. As part of the employee's well-being we offer flexible health benefits, sports membership discounts and working part-time.